Terms & Conditions

1. Parties and Scope

These Terms and Conditions ("Terms") govern the relationship between Kilau Neural ("we", "us", "our"), a machine learning consulting practice registered in Malaysia and operating from 53, Jalan Hang Lekiu, 50100 Kuala Lumpur, Wilayah Persekutuan, and any person or organisation ("you", "the client") who uses our website or engages our consulting services.

These Terms apply to:

• All use of our website at kilauneurf.pro
• All consulting engagements entered into with Kilau Neural
• All correspondence, proposals, and quotes issued by Kilau Neural

By using this website or entering into an engagement with us, you confirm that you have read, understood, and agree to these Terms. If you are acting on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

2. Use of the Website

2.1 Permitted use

You may access and use this website for legitimate purposes related to learning about our services, making enquiries, and evaluating whether to engage us. You may not use the website in ways that could harm, interfere with, or disrupt its operation or the experience of other users.

2.2 Content accuracy

We take reasonable care to ensure that information on this website is accurate and current. However, the content is provided for general informational purposes and does not constitute professional advice. Specific advice is provided only through a formal consulting engagement confirmed in writing.

2.3 Intellectual property on the website

All content on this website, including text, structural diagrams, layout, and design elements, is the property of Kilau Neural or its licensors. You may not reproduce, adapt, or distribute this content without our written permission.

2.4 External links

This website may contain links to external websites. We do not control the content of those sites and are not responsible for their accuracy, legality, or privacy practices.

3. Engagement of Consulting Services

3.1 Scope of engagement

Each consulting engagement is defined by a written scope of work agreed between Kilau Neural and the client prior to commencement. The scope of work specifies the deliverables, timeline, fee, and any material assumptions. Work outside the agreed scope requires a separate written agreement.

3.2 Our three service lines

Kilau Neural currently offers three defined service engagements:

• End-to-End Capability Build — A substantive engagement, typically three to four months, covering the design, build, deployment, and documentation of a machine learning capability for one defined business question. Fee: MYR 2,380.
• Evaluation Framework Engagement — A focused engagement to construct a written evaluation framework, build a representative test set, and integrate evaluation into the client's deployment process. Fee: MYR 1,240.
• Senior Briefing on AI Choices — A two-hour structured briefing for senior leadership on the practical choices involved in introducing AI systems, conducted in person with a written follow-up note. Fee: MYR 530.

Fees are quoted in Malaysian Ringgit (MYR) and include all work defined within the agreed scope. Expenses, if applicable, are addressed separately in the scope of work.

3.3 Client obligations

To allow us to carry out an engagement effectively, you agree to:

• Provide timely access to relevant data, systems, and personnel as agreed
• Designate a named point of contact with sufficient authority to make decisions within the scope of the engagement
• Inform us of any material changes to the business context that may affect the engagement
• Provide feedback on interim deliverables within agreed review periods

3.4 Engagement commencement

An engagement commences upon receipt of a signed scope of work and the applicable deposit payment, unless otherwise agreed in writing.

4. Fees, Invoicing, and Payment

4.1 Fees

Fees for each engagement are as specified in the signed scope of work. Fees are fixed for the agreed scope. Any change to scope that increases the work required will be quoted and agreed in writing before the additional work is undertaken.

4.2 Payment schedule

Unless otherwise specified in the scope of work:

• For the End-to-End Capability Build: 50% deposit on commencement, 50% on delivery of final documentation
• For the Evaluation Framework Engagement: 50% deposit on commencement, 50% on delivery of the completed evaluation framework
• For the Senior Briefing on AI Choices: full fee payable prior to the session date

4.3 Payment terms

Invoices are payable within 14 days of issue. We reserve the right to pause work on an engagement where an invoice is overdue by more than 7 days, after notifying the client. We do not charge interest on overdue invoices as a standard practice, but reserve the right to do so in accordance with Malaysian law where a payment is more than 30 days overdue.

4.4 Currency and taxes

All fees are quoted and payable in Malaysian Ringgit (MYR). You are responsible for any applicable taxes, duties, or withholding obligations under Malaysian law or the law of your jurisdiction.

5. Deliverables and Intellectual Property

5.1 Deliverable ownership

Upon full payment of the agreed fee, all deliverables produced specifically for you as part of the engagement — including code, written documentation, and evaluation materials — are assigned to you. This assignment does not include the methods, frameworks, reusable components, or general techniques we employ in the course of our work.

5.2 Kilau Neural's retained rights

We retain ownership of all pre-existing tools, methodologies, templates, and know-how that we bring to the engagement. We also retain the right to use general knowledge and professional experience gained during an engagement in future work, subject to confidentiality obligations.

5.3 Open-source components

Where deliverables incorporate open-source software, the licence terms of those components apply. We will document any such components and their licences as part of the engagement deliverables.

5.4 Acceptance of deliverables

You have 10 working days from delivery of a final deliverable to raise written objections. Where no objection is raised within this period, the deliverable is deemed accepted.

6. Confidentiality

6.1 Our obligations

We treat all information you share with us in the course of an engagement as confidential. We will not disclose it to third parties without your written consent, except where required by law or by a regulatory authority with appropriate jurisdiction.

6.2 Your obligations

Any proprietary materials, methodologies, or documentation we provide to you in the course of an engagement are confidential to Kilau Neural. You agree not to share these with third parties without our written consent, except where required by law.

6.3 Duration

Confidentiality obligations survive the end of an engagement and remain in force for three years from the date of engagement close, unless both parties agree otherwise in writing.

6.4 Publicly available information

Confidentiality obligations do not apply to information that was already publicly available at the time of disclosure, or that becomes publicly available through no breach of these Terms.

7. Representations and Warranties

7.1 Our representations

We represent that:

• We will carry out each engagement with reasonable skill and care
• We hold no conflict of interest with clients we engage concurrently, or will disclose any potential conflict prior to commencement
• Our work will conform to the deliverable description agreed in the scope of work

7.2 Nature of machine learning outputs

Machine learning systems, including those we design and deliver, produce outputs based on statistical patterns in data. We do not warrant that any model or system will achieve a specific level of accuracy, nor that outputs will be free from error in all cases. We will document the limitations of each deliverable as part of the engagement. The client accepts responsibility for decisions made on the basis of model outputs.

7.3 Your representations

You represent that:

• You have the right to share any data you provide to us for use in the engagement
• Any personal data included in datasets you provide has been collected and may be processed in accordance with applicable law
• You will use deliverables only for lawful purposes

8. Limitation of Liability

8.1 Aggregate cap

Our total liability to you arising from or related to an engagement — whether in contract, tort, or otherwise — is limited to the total fees paid to us under that engagement.

8.2 Excluded losses

We are not liable for indirect, consequential, or special losses, including loss of profit, loss of anticipated savings, loss of business, or reputational harm, even where such losses were foreseeable at the time of engagement.

8.3 Exceptions

Nothing in these Terms limits our liability for fraud, wilful misconduct, or any liability that cannot be excluded under Malaysian law.

8.4 Client reliance

The Senior Briefing on AI Choices is an informational session. It does not constitute legal, regulatory, or financial advice. Decisions arising from the briefing are the client's responsibility. We recommend that legal and regulatory questions be reviewed by a qualified adviser in the relevant jurisdiction.

9. Data and Privacy

The collection and processing of personal data by Kilau Neural is governed by our Privacy Policy. Where an engagement involves the processing of personal data on your behalf, the specific arrangements, responsibilities, and safeguards will be documented in a data processing agreement signed at the start of the engagement.

Malaysia's Personal Data Protection Act 2010 (PDPA) applies to personal data processed in connection with our services. Where data residency or cross-border transfer issues arise, these will be addressed in the engagement scope of work.

10. Third-Party Tools and Services

Our work may involve the use of third-party platforms, APIs, and libraries, including open-source frameworks and commercial ML infrastructure. We will document any such dependencies as part of the engagement deliverables, including version information where relevant.

We do not warrant the ongoing availability, pricing, or terms of third-party services. Where a third-party service changes materially during an engagement in a way that affects our work, we will discuss the implications with you and agree an adjusted approach in writing.

11. Term and Termination

11.1 Duration

These Terms apply from the date you first use our website or enter into an engagement with us, and continue until all obligations under any engagement are fulfilled.

11.2 Termination by either party

Either party may terminate an engagement by giving 14 days' written notice. In the event of termination:

• You are liable for fees covering all work completed to the date of termination
• We will provide a written summary of work completed and any partially completed deliverables
• Where a deposit was paid and work has not yet commenced, the deposit will be refunded in full

11.3 Termination for cause

Either party may terminate an engagement immediately where the other party commits a material breach of these Terms and fails to remedy that breach within 7 days of written notice. In this event, the terminating party's accrued rights and obligations to the date of termination remain enforceable.

12. Dispute Resolution

We prefer to resolve any disagreement through direct discussion. If a dispute arises from or relates to an engagement, both parties agree to attempt resolution through good-faith negotiation before initiating formal proceedings.

Where negotiation does not resolve the matter within 30 days, either party may refer the dispute to mediation under the Rules of the Asian International Arbitration Centre (AIAC) before resorting to litigation. The language of mediation shall be English.

Nothing in this clause prevents either party from seeking urgent injunctive or declaratory relief from a court of competent jurisdiction.

13. Governing Law

These Terms are governed by the laws of Malaysia. The courts of Malaysia have exclusive jurisdiction over any dispute arising from these Terms, subject to the dispute resolution provisions in Section 12.

14. Amendments

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. For website users, continued use of the site after an update constitutes acceptance of the revised Terms. For existing engagement clients, material changes to Terms governing that engagement will be communicated in writing and require written agreement before taking effect.

15. Contact

Questions about these Terms should be directed to:

• Email: [email protected]
• Post: Kilau Neural, 53, Jalan Hang Lekiu, 50100 Kuala Lumpur, Wilayah Persekutuan, Malaysia
• Telephone: +60 3-2074 5198

We aim to respond to written enquiries within 10 working days.